Kenmore Elite Refrigerator Repair in Los Gatos — Compressor Replacement

📍 A customer from Los Gatos reached out to ABC Service — their Kenmore Elite refrigerator (Model 795.74022.412) stopped cooling. Food was spoiling, and the issue had been ongoing for several days.

Compressor type: LG Smart Inverter (Linear)

🔧 Diagnostics and Warranty Confirmation

Our technician diagnosed a compressor failure. Fortunately, the LG Linear compressor was still under warranty. The customer contacted LG support, provided the model and serial number, and received confirmation that the compressor replacement would be free of charge.

LG sent an authorization letter to ABC Service, allowing us to proceed with the repair. In 5–6 business days, a new compressor arrived at our facility.

🛠️ On-Site Compressor Replacement and Reprogramming

Once the compressor was delivered, our technicians went to the customer's home, installed the new unit, and performed mandatory software reprogramming using LG-approved tools.

📲 Why Reprogram the Compressor?

LG Linear compressors are software-managed. After replacement, reprogramming ensures:

• Soft Start: Frequency now starts at 15–20 Hz (vs. 30 Hz), reducing inrush current.
• Wider Frequency Range: Expanded to 15–105 Hz for accurate load adaptation.
• Optimized Performance: Faster frequency adjustments improve temperature stability.
• Noise Reduction: Smooth regulation makes the unit quieter, especially at night.

🔧 About LG Linear Compressors

LG Linear compressors are known for energy efficiency and smooth operation. However, they have a known tendency to fail during the warranty period. That’s why LG mandates reprogramming during replacements to extend compressor lifespan and improve reliability.

💵 Service Cost

The compressor was provided under warranty. The customer only paid for labor, installation, and reprogramming. The total repair cost was under $500.

✅ Final Result

The refrigerator is back to normal, and the customer is satisfied. At ABC Service, we ensure your appliances last longer and run efficiently.